Terms of Service

1. Agreement to Terms

By accessing or using the Horizon Phone Shop website (horizonphoneshop.co.uk) or any of our repair services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

These Terms are governed by the laws of England and Wales. Our services are operated by Horizon Fone Ltd, registered in England and Wales.

2. Repair Services

2.1 Booking and Estimates

Online repair bookings are provisional until confirmed by a member of staff. Quoted prices are estimates and may change once a technician has inspected the device. You will be notified of any price changes before work proceeds.

2.2 Data Backup

You are responsible for backing up all data on your device before submitting it for repair. Horizon Phone Shop accepts no liability for loss of data during the repair process, even if caused by our negligence.

2.3 Warranty on Repairs

Unless otherwise stated in writing, all repairs carry a 90-day warranty covering the specific fault repaired. This warranty does not cover physical damage, liquid damage, or unrelated faults that arise after the repair.

2.4 Uncollected Devices

Devices not collected within 90 days of completion (or 90 days of a declined repair quote) may be disposed of or recycled. We will make reasonable attempts to contact you before doing so.

2.5 Liability

Our total liability for any claim arising from a repair shall not exceed the price paid for that repair. We are not liable for indirect, consequential, or economic loss.

3. Website Use

3.1 Permitted Use

You may use our website for lawful purposes only. You must not:

• Attempt to gain unauthorised access to any part of the website or its systems
• Use automated tools to scrape, crawl, or harvest content without permission
• Submit false or misleading information in booking or contact forms
• Upload or transmit viruses, malware, or other harmful code
• Violate any applicable law or regulation

3.2 Intellectual Property

All content on this website — including text, images, logos, and code — is the property of Horizon Fone Ltd or its licensors and is protected by copyright and intellectual property law. You may not reproduce or distribute any content without our written permission.

4. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at info@horizonphoneshop.co.uk if you suspect unauthorised use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Purchases and Payments

All prices are in British Pounds Sterling (GBP) and include VAT where applicable. By placing an order for accessories or services, you confirm that you are authorised to use the payment method provided.

We reserve the right to cancel any order for any reason, including pricing errors, and to issue a full refund in such cases. Refunds for physical goods follow our standard returns policy as communicated in-store or by email.

6. Reviews and User Content

If you submit a review or any other content to our website, you grant us a non-exclusive, royalty-free licence to publish and use that content in connection with our business. You confirm that your content is accurate and does not infringe the rights of any third party.

We reserve the right to remove any content that is defamatory, offensive, or otherwise in breach of these Terms.

7. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for their content or your use of them.

8. Disclaimers

Our website is provided "as is" without warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

9. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. For consumer disputes, you may also use the EU Online Dispute Resolution platform or contact the Citizens Advice Bureau.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the website after changes are posted constitutes your acceptance of the new Terms. We will indicate the date of the latest revision at the top of this page.

11. Contact Us

Questions about these Terms? Contact us at:
Email: info@horizonphoneshop.co.uk
Phone: see our contact page
Address: Horizon Fone Ltd, Suffolk, UK