Privacy Policy

1. Who We Are

Horizon Phone Shop is operated by Horizon Fone Ltd, registered in England and Wales. We operate repair centres across Suffolk, UK.

Data Controller: Horizon Fone Ltd
Email: info@horizonphoneshop.co.uk
Phone: see our contact page

2. Data We Collect

We collect and process the following categories of personal data:

• Identity data: name, username, date of birth
• Contact data: email address, phone number, postal address
• Device data: device type, model, IMEI (for repair purposes)
• Transaction data: details of services purchased and payments made
• Technical data: IP address, browser type, operating system, referring URLs
• Usage data: how you use our website, booking patterns
• Marketing preferences: your preferences for receiving marketing communications

3. How We Use Your Data

4. Data Sharing

We share your data only where necessary:

• Google Firebase / Google Cloud — our primary infrastructure provider (US, with Standard Contractual Clauses)
• Nodemailer / SMTP provider — to send transactional emails
• Google Analytics — website usage analytics (with your consent)
• Microsoft Clarity — session recording for UX improvement (with your consent)
• Payment processors — if you purchase accessories or services online
• Legal authorities — if required by law or to protect our rights

We never sell your personal data to third parties.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

• Account data: as long as your account is active + 2 years after closure
• Transaction / repair records: 7 years (legal/tax requirement)
• Marketing consents: until withdrawn
• Analytics data: up to 26 months (Google Analytics default)

6. Your Rights (UK GDPR)

Under UK GDPR you have the following rights:

• Right of access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — request deletion of your data ("right to be forgotten")
• Right to restriction — ask us to restrict processing
• Right to data portability — receive your data in a machine-readable format
• Right to object — object to processing based on legitimate interests or for marketing
• Right to withdraw consent — at any time, without affecting prior lawful processing

To exercise these rights, visit your Account settings or email us at info@horizonphoneshop.co.uk. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

7. Cookies

We use cookies and similar technologies. For full details, see our Cookie Policy.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over HTTPS and stored in Firebase with role-based access controls.

9. International Transfers

Some of our service providers (including Google Firebase) are based outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or by placing a prominent notice on our website. The "Last updated" date at the top reflects the most recent revision.

11. Contact Us

For any privacy-related questions or to exercise your rights, please contact:
Email: info@horizonphoneshop.co.uk
Address: Horizon Fone Ltd, Suffolk, UK